Over the years, I’ve worked with hundreds of real estate agents across Memphis and West Tennessee — from first-time buyer specialists to seasoned brokers who’ve closed thousands of deals. The best agents all have one thing in common: they care about their clients and want to make sure every part of the transaction runs smoothly, especially the inspection process.
But let’s be honest — the relationship between inspectors and agents can sometimes feel complicated. A great inspection can build trust and move a deal forward. A poorly handled one can cause unnecessary panic or confusion. That’s why communication and professionalism matter just as much as technical skill.
Here’s what I want agents to know about how I work — and what they can expect from Upchurch Inspection every time.
We’re On the Same Team — But We Have Different Roles
When I walk into a home, my responsibility is to the client — the person who hired me to tell the truth about the property’s condition. But that doesn’t make me an adversary to the agent. In fact, we’re both working toward the same goal: a well-informed buyer who feels confident moving forward.
A good inspector doesn’t “kill deals.” What I do is reduce uncertainty. If there are issues, I help clients understand them in context — what’s serious, what’s maintenance, and what’s just typical wear and tear. Most problems have solutions, and clear explanations make all the difference.
I see my job as part of the support system that helps agents maintain credibility and trust with their clients.
Communication Is Everything
The best inspection experience comes down to communication. I make it a priority to be accessible before, during, and after every inspection.
For agents, that means:
- Punctuality and professionalism at every appointment.
- Clear scheduling and confirmations so you know exactly when and where I’ll be.
- Quick report turnaround (usually same day).
- Availability for follow-up — by phone, text, or email — if you or your client have questions.
I also walk clients through the home in person after the inspection whenever possible. That way, they can see what I’m talking about firsthand, and agents don’t have to play middleman trying to interpret technical jargon.
When agents know they can rely on my communication, it builds confidence — for them and for their clients.
Transparency Builds Trust
I believe in full transparency. That means my findings are always honest, detailed, and supported by photos. I never exaggerate defects to sound dramatic, but I also never downplay legitimate concerns.
If I find something significant, I’ll explain what it is, why it matters, and what type of professional should address it. My reports are designed to help agents and clients have productive, fact-based conversations — not emotional ones.
I’ve found that most real estate professionals appreciate that approach. It helps everyone stay focused on solutions, not surprises.
Professionalism Matters — For Everyone Involved
Every agent has worked with that one inspector who shows up late, complains about everything, or spends more time telling stories than inspecting. That’s not how I operate.
I treat every inspection as a professional service. That means respecting the home, the seller, and everyone’s time. I’m there to inspect, document, and communicate — not to perform or pass judgment.
My goal is to make every agent who refers me look good by delivering a smooth, professional experience for their clients.
How Agents Benefit from a Great Inspection Partner
When agents and inspectors work well together, everyone wins:
- Fewer last-minute surprises — because reports are clear and factual.
- Faster resolution — because buyers know exactly what to address.
- More confident clients — because they feel informed, not overwhelmed.
- Stronger reputation — because the agent is connected to a trusted professional who communicates effectively.
A good inspection doesn’t slow down a deal; it strengthens it. It gives buyers confidence and helps agents demonstrate integrity — and that’s what leads to long-term referrals.
A Partnership Built on Clarity and Respect
At the end of the day, I see every inspection as a collaboration. My role is to tell the truth about the home, clearly and calmly. The agent’s role is to guide the client through what that truth means for their goals. When those two roles align, it’s a win for everyone.
That’s why I appreciate the relationships I’ve built with agents throughout Memphis, Bartlett, Collierville, and Jackson. Together, we’re helping people make some of the biggest and most meaningful decisions of their lives — and doing it with professionalism and trust.
📞 Schedule a Home Inspection or Agent Consultation
Serving Memphis, Bartlett, Collierville, Germantown, Jackson, and surrounding West Tennessee communities, Upchurch Inspection provides certified home and commercial inspections, mold and radon testing, water quality analysis, and sewer scope inspections.
📞 Call (901) 350-8885 or visit UpchurchInspection.com to schedule an inspection or request a preferred agent consultation.
