One of the most common things my clients tell me after an inspection is, “Your report was so easy to read.” That’s not something most people expect from a technical document — but to me, it’s one of the most important parts of my job.
I come from a background in technology and technical writing. Before I ever picked up a moisture meter or climbed onto a roof, I was building websites, creating documentation, and organizing complex information so that people could understand it clearly. That experience became one of my biggest strengths when I started doing home inspections.
Because here’s the truth: a great inspection doesn’t end when you leave the property. It ends when the client fully understands what you found.
A Report Should Explain, Not Overwhelm
When I first got into this industry, I saw too many reports that felt like they were written for other inspectors — not for the people actually buying the home. They were crammed with jargon, long paragraphs, and color-coded warning boxes that made buyers feel anxious rather than informed.
I wanted to do things differently.
At Upchurch Inspection, my reports are written to be informative, clear, and visual. Each issue includes:
- Photos taken during the inspection (so clients can see exactly what I saw)
- Simple explanations written in plain English
- Professional recommendations for what to do next — not just “needs repair” but who should handle it and why it matters
My goal is to make the report something people can actually use — whether they’re negotiating repairs, planning maintenance, or just learning how to care for their new home.
Turning Data Into Understanding
I approach every report the same way I approached writing software documentation: organize the information so it makes sense to someone who’s seeing it for the first time.
That means starting with a summary section that highlights the most important findings right up front — safety hazards, major defects, and urgent repairs. Then, I provide detailed sections for each system of the home (roofing, foundation, electrical, plumbing, HVAC, etc.) with clear headings, photos, and context.
For instance, instead of just saying “Active leak observed,” I’ll explain:
“Moisture staining was observed below the upstairs bathroom. The area was tested with a moisture meter and showed elevated readings. This likely indicates an active leak from the tub drain or supply line. Recommend evaluation by a licensed plumber.”
That way, clients don’t have to guess what I mean — they can understand the issue, the cause, and the next step.
Photos That Tell the Story
I take a lot of photos during an inspection — often over 200 in a single property. Not because I expect clients to look at every one, but because visuals matter.
A single photo can clarify what a paragraph of text can’t. If I mention a roof defect or a plumbing leak, I want you to see it for yourself. That transparency builds trust — and helps homeowners or contractors locate the issue later.
My reports are full-color, organized, and delivered electronically the same day whenever possible.
Communication Doesn’t End with the Report
I never want clients to feel like they’re reading a report in the dark. That’s why I make myself available for follow-up calls and walkthroughs, even after the inspection is complete.
Sometimes I’ll get a message days later that says, “Can you explain this photo?” or “Should I fix this right away?” I’m always happy to answer those questions. A few minutes of clarification can make a huge difference in a client’s peace of mind.
I also encourage real estate agents to call me directly if they need help explaining something to their clients. I’ve worked with enough agents to know how important clear communication is to keeping deals on track — and the right explanation can turn a concern into a manageable repair.
What Makes a Great Report
A home inspection report isn’t just a checklist of defects — it’s a communication tool. It’s how I show clients that I’ve done my job thoroughly, honestly, and with their best interests in mind.
Every photo, note, and sentence in that report is written with purpose. It’s not about scaring anyone or sugarcoating problems — it’s about informing and empowering the people making one of the biggest investments of their lives.
At the end of the day, I want clients to say not just “He found everything,” but “He helped me understand everything.” That’s what makes the difference.
📞 Schedule Your Home Inspection in West Tennessee
Serving Memphis, Bartlett, Collierville, Germantown, Jackson, and surrounding communities, Upchurch Inspection provides certified home and commercial inspections, mold and radon testing, water quality analysis, and sewer scope inspections — with reports that are clear, visual, and designed for real people.
📞 Call (901) 350-8885 or visit UpchurchInspection.com to schedule your inspection today.
